refund policy

Ticket exchanges

Tickets will gladly be exchanged for another date if there is availability
Please exchange your tickets as early as possible; and no later than 4pm on the day of the show
Exchange requests made after the 4pm deadline will be accommodated at our discretion
Tickets may only be exchanged one time
There is no fee for exchanging tickets; however, if you reschedule into a higher-priced show, you will be asked to pay the difference
To request an exchange, please reply to your ticket order confirmation (which came from reservations@jetcityimprov.org)

Oh no! You can't make it to the show!

Reservations may be cancelled up to 24 hours before showtime to receive a refund, minus a $2 ticket cancellation fee
With less than 24 hours notice - and no later than 4pm day of the show - tickets may be exchanged for another date or donated as a tax-deductible contribution
The only person who can request a refund is the person whose name is on the tickets
Refunds will only be issued to the same card used for purchase
Lack of Covid-19 vaccination proof (or negative Covid test within 48 hours) at the venue will not entitle patrons to a refund as this requirement was on the ticketing page before purchasing as well as the ticket confirmation email
To request a refund, please reply to your ticket order confirmation email (which came from reservations@jetcityimprov.org)

If you cannot attend the performance, you can donate your tickets as a tax-deductible contribution. We will provide you with a receipt for your tax purposes
To request a ticket donation, please reply to your ticket confirmation email (which came from reservations@jetcityimprov.org)

Jet City Improv staff are authorized to refuse admission to the theater, and reserve the right to do so if in their absolute judgment your conduct is such that it is likely to disrupt or disturb other persons. You may request an exchange or refund via email and it will be accommodated at our discretion
Patrons who make disruptions to the show may be removed from the theater without a refund
Refusal to comply with mask requirement, or wearing mask improperly (not fully covering mouth and nose) will result in patron being asked to leave the premises and no refund will be given

Tuition may only be refunded or deferred if requested up to two weeks before the first date of class
Please contact the education director at kate@jetcityimprov.org regarding questions about payment, refunds, and deferment