Ticket exchanges

  • Tickets will gladly be exchanged for another date if there is availability
  • Please exchange your tickets as early as possible; and no later than 9am on the day of the show
  • Exchange requests made after the 9am deadline will be accommodated at our discretion
  • Tickets may only be exchanged one time
  • There is no fee for exchanging tickets; however, if you reschedule into a higher-priced show, you will be asked to pay the difference
  • To request an exchange, please reply to your ticket order confirmation (which came from [email protected])
Oh no! You can't make it to the show!

Ticket refund policy

  • Reservations may be cancelled up to 24 hours before showtime to receive a refund, minus a $2 ticket cancellation fee
  • With less than 24 hours notice - and no later than 9am day of the show - tickets may be exchanged for another date or donated as a tax-deductible contribution
  • Refunds will only be issued to the same card used for purchase
  • ​To request a refund, please reply to your ticket order confirmation email (which came from [email protected])

Ticket donations

  • If you cannot attend the performance, you can donate your tickets as a tax-deductible contribution. We will provide you with a receipt for your tax purposes
  • To request a ticket donation, please reply to your ticket confirmation email (which came from [email protected])

code of conduct

  • Jet City Improv staff are authorized to refuse admission to the theater, and reserve the right to do so if in their absolute judgment your conduct is such that it is likely to disrupt or disturb other persons. You may request an exchange or refund via email and it will be accommodated at our discretion
  • Patrons who make disruptions to the show may be removed from the theater without a refund
  • Refusal to comply with mask requirement, or wearing mask improperly (not fully covering mouth and nose) will result in patron being asked to leave the premises and no refund will be given

classes refunds & exchangeS

  • Tuition may only be refunded or deferred if requested up to two weeks before the first date of class
  • Please contact the education director at [email protected] regarding questions about payment, refunds, and deferment